Refund Policy

RepoContext is a digital service delivered instantly, so purchases are final. You can cancel a subscription at any time to stop future charges, and we will refund in the specific situations listed in section 5.

Purchases of Pro and Team plans are final. We do not refund for change of mind, unused capacity, or a feature that did not meet your expectations after purchase. By completing checkout you confirm you understand this.

Every account starts with 5 free analyses per month plus 2 analyses on the premium model, and no card is required. Please use that allowance to judge whether RepoContext fits your workflow before upgrading.

You can cancel at any time via Dashboard → Quick actions → Manage subscription. Cancelling stops all future billing. You keep access until the end of the period you have already paid for, and no partial refund is issued for the remainder.

We will review a refund request in these cases:

• Non-delivery — a confirmed fault on our side prevented you from using the Service for a sustained period. Contact us within 14 days of the incident.
• Duplicate or incorrect charge — you were billed more than once, or billed an amount that differs from the price shown at checkout.
• Unauthorised charge — a payment you did not authorise. Tell us as soon as you notice it.
• Material misdescription — the Service differs substantially from what we describe on the pricing page.

Nothing in this policy removes rights you have under consumer law in your country. Where a mandatory legal right to a refund or a withdrawal period applies, we honour it.

Email [email protected] with the subject “Refund request”.

• Include the email address on the account and the approximate date of the charge.
• Tell us briefly why you are asking, so we can route it correctly.
• We acknowledge requests within 5 business days.
• Approved refunds go back to the original payment method; your bank or card issuer usually takes a further 5–10 business days to post them.

If you file a chargeback with your bank, please tell us first — most billing problems are resolved faster directly. Accounts with an unresolved chargeback may be suspended while the dispute is open.

Questions about this policy? Email [email protected].